Privacy Policy

Introduction

Facile French ("we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains what data we collect when you use our website (facilefrench.com) or enquire about our French language courses, how we use it, and the rights you have over it.

Information We Collect

We may collect the following categories of personal information:

• Contact details — your name, email address, and phone number when you submit an enquiry or contact form.
• Course interest — the course or programme you express interest in.
• Usage data — pages visited, time on site, browser type, and device information collected automatically through analytics tools.
• Communication records — messages you send us via the contact form, email, or WhatsApp.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide information about our courses.
• To manage enrolment, schedule sessions, and deliver course-related communications.
• To improve our website content, offerings, and user experience.
• To send you relevant updates about courses, schedules, or promotions — only where you have given consent or where we have a legitimate interest.
• To comply with legal obligations.

Data Storage and Security

Your data is stored securely on servers located within the European Economic Area or regions with equivalent data protection standards. We implement appropriate technical and organisational measures to protect your information against unauthorised access, loss, or disclosure. Access to personal data is restricted to authorised personnel only.

We retain your data for as long as necessary to fulfil the purposes described in this policy, or as required by law. Contact enquiry data is typically retained for up to two years.

Third-Party Services

We use the following third-party services that may process your data:

• Cloudinary — for hosting and serving images on our website. Cloudinary may process technical data as part of its CDN service.
• Google Analytics — to understand how visitors use our website. Google Analytics uses cookies and collects anonymised usage data. You can opt out via your browser settings or the Google Analytics Opt-out Browser Add-on.
• WhatsApp Business — if you contact us via WhatsApp, your messages are subject to Meta's Privacy Policy.

We do not sell, rent, or share your personal information with third parties for their own marketing purposes.

Cookies

Our website uses cookies to improve your experience and analyse site traffic. For full details on the cookies we use and how to manage them, please read our Cookie Policy.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you.
• Correction — request that inaccurate or incomplete data be corrected.
• Deletion — request that we delete your personal data, subject to legal obligations.
• Opt-out — unsubscribe from marketing communications at any time by replying to any email or contacting us directly.
• Restriction — request that we restrict processing of your data in certain circumstances.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:

• Email: facilefrench@outlook.com
• Address: E-105 Sangath-1 Motera, Ahmedabad, Gujarat, India

We will respond to all requests within 30 days.